HR Business System Analyst (Technical) (Permanent)

Responsibilities

• Oversee application and integrations support for employee systems.
• Manage external service providers to deliver quality system support and to implement enhancements and deploy patch releases to improve the system performance.
• Participate in different employee systems projects making sure that business needs are well understood and support the project delivery.
• Oversee application and integrations support for employee systems including HRIS, Payroll, Employee Web Portal, Collaboration tool and Business Process Management system.
• Manage external service providers to provide quality and timely system support to ensure smooth operation for employee systems.
• Understand and analyze user requirements, confirm scope and document business requirements. Work closely with external service providers to implement system enhancements and upgrades to improve the effectiveness and usage of the system.
• Collaborate with integration teams to manage employee data interfaces between core HRIS and other corporate systems.
• Act as tier-2 application support subject matter expert to manage incident and service requests raised by end-users, as well as facilitate business change requests for configuration changes.
• Closely work with Regional HR to participate in regional employee system projects as assigned. Play part in project management life cycle, from requirement discovery to testing and support transition from project to operation.
• Support in project activities – facilitate application testing and liaise with internal users and external service providers to ensure deliverables meet requirements.
• Prepare and maintain documentations such as functional/technical specifications and user manual and operation guides.
• Work with different stakeholders, including IT Operations, IT Infrastructure, IT Applications & HR project teams from Global and Regional to enable seamless roll-out and integration
• Maintain good communication between vendors, business users and other teams.

HR Process and Systems Analyst (Functional) (Contract, 1 year renewable)

Responsibilities

• Functional support of the Workday & HR Cube (IBM Cognos) systems and all related processes and data for the Asia Pacific region, in accordance to the governance set-up for Asia Pacific.
• Provide Level 1 support to local HR users on Workday and HR Cube functionality, processes and data-related issues, including initial trouble shooting and triage of error assignments.
• Closely collaborate with Regional Asia Tool team on HR Cube matters including month end closings and quarterly forecasting/budgeting cycles. Through the supports, act as a bridge to translate HR functional requirements into technical specifications by collecting user requirement to enhance the HR Cube functionalities.
• Responsible for monitoring lifecycle of issues raised from markets, and facilitate resolution of these issues with Regional and Global support teams (including vendors).
• Closely collaborate with Regional IT Integration team on Integration matters. (Regional IT Integration team will ensure accurate identification of, and resolution of integration issues.)
• Review systems change requests and queries, in accordance to the data business guidelines and configuration rules, and closely coordinate with Regional IT Integration team on integration design intents.
• Follow-up on approved systems changes, ensuring smooth implementation per agreed timeline and deliverables with the relevant stakeholders.
• Reporting and analysis of systems change requests and queries.
• Conduct data audit to ensure data integrity and governance.
• Document user guides and business guidelines. Maintain adherence to the documents’ provision.
• WD Release Management / HR Cube enhancement – facilitate the review amongst the relevant parties (including Regional HR Processes & Systems, Regional IT, Asia Tool Team, Global Workday Support Team) and drive the release implementation (includes change management and communication related to the release). Closely collaborate with Regional IT to ensure IT Production Control governance is adhered to for implementation of the releases.