Fast growing innovation and development house
• Ensure each team has clear product backlogs describing what actions they’ll take to achieve well-defined goals.
• Manage relationships with about 100 different datacenters around the world.
• Purchase new equipment. Create the orders with the datacenters, track status, then pass the data into our configuration management system and ensure the machines are setup in a timely fashion.
• Ensure efficiently using prepaid bandwidth quotas. Analyse and distribute our traffic patterns to make best use of the resources available
• Research datacenters. Find alternatives for us to place hardware that will deliver better routes for customers. Use tools provided by our engineers to evaluate different options.
• Triage issues. When our monitoring and support systems notice problems, you make sure the team addresses them in priority order.
• Ticket Tracking. Create clear, concise tickets for each issue that an engineer is working on, prioritise these and track them to ensure they are completed.
• Resolve network abuse complaints coming from the datacenters. Decide which ones require follow-up by the engineering team, prioritize and manage them to resolution.
• Strong English verbal and written communication skills. You’ll need to communicate quickly and clearly with engineers on our team, as well as sales and tech-support staff at various datacenters around the world. Once it’s clear what needs to be done, you can very quickly and clearly express that in writing.
• You’ll need a driven personality to do well in this role. Demand fast turnaround times from the datacenters, chase and push to get things done.
• You should have a keen ability to ask questions, dig into an issue until you understand it.
• You must be comfortable handling competing priorities. For example, easily handle situations where you’re asked to do 10 things in a day but only have time for 3. (determine which ones you’re going to handle, and communicate to the stakeholders)
• Excellent follow-through. You don’t “drop” issues. You either get something done in the agreed timeline, or communicate with stakeholders if you need to change the timeline.
• Nice to have: experience working with developers and sysadmins.
• Nice to have: basic familiarity with Linux, or an interest in learning.
