Company Description: A leading global e-commerce platform specializing in Asian fashion, beauty, and lifestyle products. The company serves customers worldwide and is known for its dynamic and multicultural work environment.
Location: Kwai Hing, Kwai Tsing District
Nature: Permanent
• Provide second-tier technical support for daily system and network infrastructure operations.
• Diagnose, troubleshoot, and resolve system and network issues efficiently.
• Plan, design, and implement system and network solutions, including data center, LAN, WAN, and SD-WAN environments.
• Conduct project implementation, including system installation, configuration, testing, and change requests.
• Offer technical expertise in network infrastructure design, configuration, and project deployment.
• Manage testing and certification of network designs, products, and services.
• Prepare network diagrams and perform user acceptance testing (UAT).
• Collaborate with cross-functional teams to deliver project objectives.
• Perform system and network changes, patch updates, and support ad hoc infrastructure tasks.
• Ensure network resilience, security, and optimal performance.
• Maintain a five-day work week and participate in training and staff wellness programs.
• Adhere to company policies on confidentiality and data privacy in all tasks.
• Diploma in Computer Information Technology or related discipline.
• Minimum 3 years of technical support and administration experience on Windows and Linux platforms.
• Certification in CCNA, CCNP, FCA, or MCSE is an advantage.
• Knowledge of TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewall concepts.
• Experience with Fortinet firewalls and H3C switches preferred.
• Strong understanding of OSPF, BGP, MPLS, policy-based routing, load balancing, and network segmentation.
• Experience with virtualization software.
• Proven analytical, problem-solving, and communication skills.
• Ability to work under pressure and meet tight deadlines.
• Good team player, willing to learn, and adaptable.
• Fluent in Chinese and English, with the ability to communicate technical concepts clearly.
• Willingness to work after office hours and travel when required.
• Candidates with more experience will be considered for a senior position.
• Eligible to receive performance bonus, medical and dental insurance, staff purchase discounts, and leave benefits including full pay sick leave, birthday leave, and examination leave.
