Company Description: A leading telecommunications provider offering broadband, mobile, and enterprise solutions. The company is dedicated to driving innovation in connectivity and smart technologies.
Location: Lai Chi Kok, with potential travel to customer locations.
Nature: 12 months Contract
• Manage the day-to-day operations of the IT Team, including end-user support, project management, vendor management, and infrastructure support.
• Perform server and network troubleshooting to ensure smooth operations and minimal downtime.
• Maintain various IT infrastructure components such as hardware (servers, storage, network equipment), virtual platforms, Active Directory, and email systems.
• Monitor server room capacities and environmental controls, including power supply and air conditioning.
• Maintain comprehensive IT documentation, including cabinet drawings and cable runs.
• Design, review, and deliver IT synergy projects, infrastructure upgrade initiatives, and standard operating procedures (SOPs).
• Provide both supervision and hands-on support for service requests, incidents, and change management related to server/network and system monitoring.
• Manage IT services with external vendors, including application, system, data center providers, telecommunication companies, and IT hardware/software license providers.
• Assist in managing IT procurement costs and budgets, handle IT audit-related tasks, and provide monthly expense updates to the Finance department.
• Enhance and improve the effectiveness of documentation and analysis for system and business processes, and manage IT infrastructure/communications project management for IT and applications.
• Design, develop, implement, and coordinate IT policies and security procedures.
• Manage purchasing requisitions and control IT assets and licenses.
• Initiate and drive improvement actions to enhance overall IT service delivery.
• Perform any assigned tasks, including shift duties or long holiday standby, as needed.
• Possess at least 5 years of work experience in managing IT infrastructure, systems, and applications.
• Demonstrate effective leadership, management, and mentorship skills.
• Ability to identify problematic areas and implement strategic solutions promptly.
• Exhibit an IT service-oriented mindset and effective coordination skills with Subject Matter Experts (SMEs), vendors, and solution providers, including appropriate escalation tactics.
• Capable of managing Service Level Agreements (SLAs) and maintaining Key Performance Indicator (KPI) services.
• Be versatile with excellent interpersonal skills and proven strong leadership abilities.
• Working experience in the hospitality and/or F&B industry is considered an advantage.
• Fluent in spoken English, Cantonese, and Mandarin, with a good command of overall communication skills.
