Company Description: This company is a leading IT solutions provider in Hong Kong, offering a wide range of technology and outsourcing services to enterprises across various industries.
Location: Shatin
Nature: Renewable Contract
Others
• This role will be under a contract and seconded to a convenience store chain for store IT and POS support.
• Work from Monday to Saturday, 9:00 AM – 6:00 PM, with mirrored shift schedules as required by IT.
• Compensation leave is provided within the same month for Saturday work.
• You will be off on Sundays and public holidays.
• Overtime is compensated hour by hour.
• Provide IT helpdesk support and services for retail chain stores.
• Manage hotline and ticket system service and support requests.
• Monitor and update ticket system status regularly.
• Escalate unresolved issues to line managers or external vendors as required.
• Deliver daily IT and Windows support to end users.
• Provide daily POS system and device support, including scanners, payment devices, payslip printers, and barcode devices.
• Perform basic network and IP-related troubleshooting.
• Support retail stores with onsite and remote IT assistance.
• Possess relevant experience in IT helpdesk and technical support roles.
• Demonstrate solid knowledge of POS systems and related devices.
• Exhibit strong communication skills with a collaborative team approach.
• Hold an academic background in related disciplines with proven experience.
