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Project Manager (CRM / Call Center Solutions) - IC
Client Description

Well-known CRM and Contact Centre solutions company

Job Description

• Manage all aspects of a project including stakeholder management, solution delivery, project control and reporting
• Provide consultation to clients on system implementation and integration
• Manage and keep track of the work status of each team member
• Ensure user requirements are fulfilled and services are performed with professionalism and compliance to quality standards
• Work with internal and external to provide IT support and maintenance activities
• Manage service support team to ensure accountability for the support and maintenance services
• Accountable for resolving issues, both short term and long term
• Manage issue and mitigate risks on repeated or major incidents
• Review and approve software bug fix package
• Analyze and troubleshoot the problem for system software or application

Job Requirements

• Degree holder in Computer Science or an equivalent discipline
• Minimum 6-8 years of IT experience with at least 2 years in service support management role
• Strong system analytical skill and architectural design ability
• Strong technical background and problem solving skill
• Knowledge in networking and infrastructure
• Knowledge and experience of CRM and call center system is an advantage
• Knowledge and experience of Voice-Over-IP and networking is an advantage
• Well organized and have strong communication and interpersonal skills
• Responsible, self-motivated, flexible and with detailed mind
• Good command of spoken and written English and Chinese

Information Technology
Employment Type
Salary Range
HK$ 35000 - 50000
Yr(s) of Exp
Education Required
Bachelor Degree or above
North Point
Post Date