• Building up best in class data infrastructure, Business Intelligence and Analytics solution; leading an engineering team of highly skilled software, infrastructure, and data professionals to support the data and information needs of various business units and stakeholders.
• Formulating, communicating, and executing a holistic and forward-looking data strategy that leverages industry best practices around data and technology.
• Worked with cross-functional teams within the organization of different countries.
• Data management - Build up best practices and strategy of the data infrastructure and ensure it is aligned to the industrial standard. / Lead the effective delivery of data platforms, pipelines, and processes that are scalable, secure, well performed and able to fulfill existing and future needs of the business development. / Plan and execute data integration solutions by working with business and technical teams; identify new data source for business usage and provide consultancy on best practices around data integration. / Lead and guide the engineering team for ad-hoc data extraction and report generation to business users. / Ensure on-time and high quality of data and information delivery to requestor. / Govern and control the data delivered to different stakeholders.
• Business Intelligence implementation - Project management on Data Warehouse and Business Intelligence implementation. / Work closely with business on requirement gathering; prioritize business information needs. / Design data model, ETL jobs, metrics, KPI, reports, dashboards and data visualizations. / Verify BI deliverables, to ensure accuracy, and that business requirement has been met. / Coordinate with external vendors on BI tools workshops and other system maintenance and support stuffs.
• Data Analytics - Develop and implement data analytics and other strategies that optimize statistical efficiency and quality. / Provide integrated insight, advisory and analyses that help drive business revenue via analysis on customer behavior and marketing initiatives (subscription acquisition & retention, and cross-sell initiatives, etc.) / Provide guidance and coach data analysts to support all data analytical functions and projects to identify business opportunities and area of improvements of organization.
• Innovation and Continuous Improvement - Emerging latest data technologies and capabilities and driving adoption to add value to the existing data environment and the organization wherever possible. / Ease the data tagging management on web and product apps. / Facilitate the product UX/UI enhancement via data driven model. / Constantly seek to improve operations and capabilities in terms of costs, time, and quality.
• Other General Responsibilities - Gather and transform complex business and functional requirements into detailed technical designs. / Work with cross-functional team at organization and country level (APAC countries such as Singapore, Philippines and Thailand.)