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Desktop Support Engineer
Client Description

World’s leading online luxury fashion retailer

Job Description

• Report to the Desktop Support Manager for APAC and interacts closely with the rest of the Enterprise Technology Services to provide technical expertise and support for any associated systems, in particular desktop systems within our warehouse, so an understanding of Distribution Centre hardware and applications would be desirable
• Interact with UK Service Desk to ensure tickets are fulfilled locally
• Provide support for all Windows and Mac based services and applications, as well as hardware and software solutions to end users
• Provide end user support for all corporate platforms including but not limited to mobile devices, handheld scanners and warehouse systems
• Provide regular maintenance and updates to all applications and desktop hardware
• Monitor all Hong Kong desktop systems to detect error as early as possible
• Follow standard procedures for properly resolving support issues and to ensure security of desktop and mobile devices
• Ensure that all desktop systems are in line with all SLAs without delay or issues
• Prepare documentations and progress reports as required

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science or equivalent
• Preferably with hands-on technical support experience in Windows and Mac environment, Active Directory, Exchange e-mail, mobile devices, and remote desktop user support in a corporate network environment
• Fresh graduates will also be considered if deemed appropriate
• Able to proactively identify and handle issues arising from the support process in a timely manner
• Good interpersonal skills for building good user relations
• Able to communicate effectively in English and Putonghua, and to prepare procedures, workflows and related documentation in English
• A good team player but also able to work independently when required

Information Technology
Employment Type
Salary Range
HK$ 15000 - 23000
Yr(s) of Exp
Education Required
Bachelor Degree
Tsing Yi
Post Date