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Customer Service Officer
Client Description

A leading online fashion & beauty retailer across Asia Pacific region with offices in Japan, Korea & China.

Job Description
  • Assist customers with any issues with regards to their returns or their orders via emails or by phone
  • Communicate promptly any information to customers about their orders
  • Help customers to register online and/or to process their orders
  • Deal with complaints and escalation process where necessary
  • Liaise with Fulfillment for any issues with customers’ orders
  • Liaise with Shipping department over issues raised by customers with regard to either orders or returns
  • Maintain a high level of service awareness at all times
  • Active use of order tracker and order database
  • Assist customers with product enquiries
Job Requirements
  • Fluency in Cantonese and English is essential, and fluency in a further language would be desirable
  • Good team-player
  • Excellent keyboard and written skills, articulate with good spelling and grammar
  • Flexible attitude and able to take initiative
  • Excellent eye for detail and good organizational skills
  • Experience with Microsoft packages
  • Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business
Sales, CS & Business Development
Employment Type
Salary Range
Education Required
Bachelor degree or above
Post Date