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Service Provisioning Manager
Client Description

Leading telecom carrier and IT solutions company

Job Description

Candidates with less experience will be considered as Assistant Manager.

 

Job duties:

 

• Manage the Corporate Service Provisioning to ensure a smooth and efficient operation in close liaison with corporate sales, corporate account services and other related parties
• Lead team to perform activation and MNP activities to ensure the achievement of service standard
• Manage and allocate resources to achieve quality customer services in a cost effective manner
• Device pre-launch and post-launch logistic to support marketing programs and business needs
• Collaborate with business partners to coordinate the execution of logistic flow, process change to meet business objectives
• Enhance customer satisfaction rate through conducting in-depth reengineer operation analysis
• Support marketing logistic planning and implementation on customized offer to corporate customers
• Review and streamline working procedures to improve operation efficiency according to business and customer needs
• Provide recommendation on the design & functional requirements for new marketing program launch or system enhancement
• Conduct procedural and legacy system training to team members and users of various lines of business
• Perform user acceptance test on legacy system enhancement

Job Requirements

• University graduate in Business Administration, Statistics, Operation Management or related disciplines
• Minimum of 8 years working experience, preferably in Telco industry with IT knowledge and background
• Energetic and well-organized person with strong analytical, interpersonal communicate skills
• Solid experience in control procedures preferred
• Able to manage multiple tasks simultaneously and balance priorities
• Proficiency in MS office applications and strong PC skills
• High proficiency in written and spoken English and Chinese

Function
Information Technology
Employment Type
Permanent
Salary Range
HK$ 30000 - 45000
Yr(s) of Exp
8
Education Required
Bachelor Degree
Location
Quarry Bay
Post Date
2017-04-28