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Network Engineer / Technical Support Engineer - WC
Client Description

Leading telecom carrier and IT solutions company

Job Description

Network Engineer

 

Responsibilities

 

• Perform network implementation, provisioning and commissioning
• Conduct configuration change, documentation and provide maintenance support for customer’s infrastructure and system
• Provide technical support and troubleshooting for ICT integrated solution including network infrastructure products, wireless network products, network security products, unified communication products and cloud applications, etc.
• To liaise with internal department, vendor and customer for deliver project implementation and managed service

 

Technical Support Engineer

 

Responsibilities

 

• Handle customer calls
• Investigating, troubleshooting, isolating and documenting problems
• Liaise with customers to diagnose and report on problem situations
• Initiate the appropriate corrective actions using established procedure as emergency needs arise
• Perform other related duties as assigned

Job Requirements

Network Engineer

 

Requirements

 

• Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
• Minimum 5 years relevant experience in supporting network infrastructure support or in-house IT support, vendor support work, Network Operation Center (NOC) or related disciplines
• Good technical knowledge in various brands of networking product and solution such as Cisco, Juniper, Fortinet, Huawei, etc.
• Advantage to holder of professional certifications such as CCNA, CCNP, ITIL, etc.
• Familiar with ITIL IT Service Management framework
• Strong problem solving and analytical skills
• Good customer service and interpersonal skills
• Self motivated, customer oriented and able to work under pressure
• Proficiency in spoken and written in both Chinese and English

 

Technical Support Engineer

 

Requirements

 

• Higher Diploma / Degree holder in Computer Science, Computing, information Technology, Telecommunication, Engineering or related disciplines
• IT Helpdesk/Support experience on cloud service/product will be an advantage.
• Excellent interpersonal and presentation skills, and have a mature responsible and self-motivating attitude
• Good customer services and able to work under pressure
• Good in Cantonese, English & Putonghua
• Work independently, self-initiatives
• Certified with M365 certification will be an advantage
• Microsoft Certified Security Administrator Associate
• Microsoft Certified: Information Protection Administrator Associate
• Microsoft Certified: Teams Administrator Associate

Function
Information Technology
Employment Type
Permanent
Salary Range
HK$ 20000 - 40000
Yr(s) of Exp
3
Education Required
Higher Diploma or above
Location
Kowloon Bay
Post Date
2022-09-01