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Operations Manager (Regional Telecom Carrier) - IC
Client Description

Regional IT & Telecom services and solutions provider

Job Description

Objectives

 

• Support the operations and maintenances activities of network/hosting infrastructure , and in-country customer fronting & support.
• Understanding of multi-networking infrastructures, systems, links and facilities required for providing Telco WAN, data, voice, hosting, cloud and internet services (e.g. MMR, Switch support activities).
• Provide pre-sales support to Product and Sales regarding to colocation services.
• Provide post-sales operations support to corporate customers.
• Promote, drive working relationships with local carriers/ service providers, Joint-Venture Partners, equipment vendors to build/influence good rapport in the interests of the Group.
• manage DC operation-related costs (Capex and Opex) within allocated budget.
• Negotiate with local suppliers, service providers for local operations procurement/ contract renewal, to achieve quality and cost-effective operations resources delivery.
• Daily house-keep/ maintenance of DC infrastructure facilities (Powe, air-con, cooling, etc) and customer hosted equipment 1st level/remote hands support and site access/visits

 

Responsibilities

 

• Manage the Data Center environment facilities and the maintenance to ensure facilities stable
• Responsible for Data Center physical security, including physical access and security monitoring
• Ensure all activities in Data Center are properly approved and logged
• Responsible for incident management process; and act as incident manager to ensure all production incidents are properly follow up in a timely manner and resolved with solution
• Responsible for the layout and inventory in Data Center
• Manage suppliers to ensure all purchases for Data Center have high-cost efficiency and high service level
• Provide pre-sales support for RFQ and RFP activities
• Responsible for ISO 27001 internal and external audit
• Responsible for handle OPEX and CAPEX
• Developing/documenting procedures and to streamline interworking process flow to achieve continuous improvement in operation efficiency, cost-effectiveness and quality of service for our customers.
• Track and monitor the team’s operation KPIs targets’ achievement.
• Ensure Maintenance/up-keep of proper record of all Data Center activity and records of customer information, capital assets and other relevant inventories.
• Ensure timely submission of relevant reports as required by the customer or management.
• Ensure an effective of Business Continuity Planning (BCP) and DR plan is always in place and well known by all the staffs.
• Perform risk analysis and assessment to the operations, plan and execute the corresponding responses plan.
• Any other duties as assigned by the team leader/Technical Director.

 

Job Requirements

• Degree in Electronic/Telecommunication/ICT or equivalent.
• Knowledge of Data Centre operations and ISO27001 is required.
• CCNA certification or equivalent would be an advantage.
• Resourceful, innovative and independent worker.
• High customer service focus and engagement skills.
• Knowledge of Power, HVAC, Fire Suppression System, Servers knowledge is would be an advantage.
• Possess good leadership, teamwork, effective communication and problem-solving skills.
• Good oral and written communication skills in English, Mandarin & local native language.
• Minimum 3-4 Years related working experience in telecommunication service industry or Data Center operation.

Function
Information Technology
Employment Type
Permanent
Salary Range
HK$ 45000 - 65000
Yr(s) of Exp
5
Education Required
Bachelor Degree or above
Location
Tseung Kwan O
Post Date
2022-07-27