Regional IT services and solutions provider
Candidates with less experience will be considered as (Senior) Consultant.
Responsibilities
• ServiceNow platform development
• Applies innovative technical solutions to business and the application processes
• Defines and documents procedures for processes and workflows
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Supports Web access and electronic messaging services and maintains a secure systems environment
• Communicates effectively with management and other members of the project
• Integration of disparate systems using SOAP and REST APIs
• Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
• Creation of Web Service for data integration
• Additional duties as assigned and defined by management
• Bachelor’s degree in the field of computer science, information systems, or other related degrees
• 2-3 years of ServiceNow platform experience including development and administration
• Minimum requirement with one of the experiences below (best if multiple): (1) ServiceNow specialist from Vendor/System integrator (2) Currently not in Vendor/System integrator but have passed SN Certified System Administrator exam. (3) Javascript young specialist from Vendor/System integrator
• Preferably with ServiceNow Certified Administrator certification
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills.
• Productive attitude with the focus on progressing the business forward
• Exhibit strong understanding of ServiceNow Core, Incident Management, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas
• Platform code migration via update sets
• Support ServiceNow platform integrations with external systems
• Experience with Debugging and Troubleshooting
• Knowledge of web architecture (HTML, XML, RESTful web services)
• Experience with scripting languages (JavaScript, PowerShell)
• Knowledge of Agile framework and experience in measuring the level of effort with enhancements, defects, and stories
• Experience building workflow, business rules, client scripts, and notifications
• Knowledge of CMDB concepts
• Drive efficiency and platform manageability
• Knowledge of the ITSM framework (ITIL)