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Applications Production Support (RPA / ServiceNow / Javascript) - IC
Client Description

Regional IT services and solutions provider

Job Description

• ServiceNow / RPA platform development
• Applies innovative technical solutions to business and the application processes
• Defines and documents procedures for processes and workflows
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Supports Web access and electronic messaging services and maintains a secure systems environment
• Communicates effectively with management and other members of the project
• Integration of disparate systems using SOAP and REST APIs
• Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
• Creation of Web Service for data integration
• Additional duties as assigned and defined by management

Job Requirements

• Higher Diploma or above in the field of computer science, information systems, or other related degree
• 2-3 years of ServiceNow / RPA platform experience including development and administration
• Preferably with ServiceNow / RPA certified Administrator certification
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills.
• Productive attitude with the focus on progressing the business forward
• Exhibit strong understanding of ServiceNow Core, RPA, Incident Management, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas
• Platform code migration via update sets
• Support ServiceNow / RPA platform integrations with external systems
• Experience with Debugging and Troubleshooting
• Knowledge with web architecture (HTML, XML, RESTful web services)
• Experience with scripting languages (JavaScript, PowerShell)
• Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories
• Experience building workflow, business rules, client scripts, and notifications
• Knowledge of CMDB concepts
• Drive efficiency and platform manageability
• Knowledge of the ITSM framework (ITIL)

Function
Information Technology
Employment Type
Permanent / Contract (2-year renewable)
Salary Range
HK$ 25000 - 45000
Yr(s) of Exp
2
Education Required
Higher Diploma or above
Location
Quarry Bay
Post Date
2021-09-06