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Senior IT Helpdesk Manager / Assistant General Manager (VIP Support) - IC
Client Description

Listed “blue-chip” in Hong Kong

Job Description

Candidates with less experience will be considered as Assistant IT Helpdesk Manager.

 

Responsibilities

 

• Provide leadership and directions of the end-user support and technologies teams across engineering management and support services.
• Provide vision on emerging technologies on end-user and collaboration, and design and plan of next-generation End User technologies.
• Oversight of the ITIL support model across the offices through hotline, helpdesk, physical support, and VIP support to provide effective end-user support.
• Manage large scale end-user technology programme across the group.
• Overview of the solutions and design, and provide the appropriate technical guidance over the build and deployment.
• Build and maintain an effective working model between the Technology team, leaders, and other stakeholders across end-user technology planning and deployment.
• Working with internal clients to understand their requirements and translate them into technology solutions.
• Review vendor arrangements and ensure the right expertise and services to deliver the best engineering solutions.

Job Requirements

• Extensive End-User Technology knowledge and experience with large team leadership exposure.
• A strong track record in leading a sizeable End-User Technology engineering team and support team.
• Extensive experience in designing and delivering large scale end-user technologies projects.
• Excellent analytical, problem-solving, and decision-making skills.
• Significant experience in managing End User Support Service and Operations across multi-office and large users base (couple thousands).
• In-depth technical knowledge in Wintel and Apple platform including MS Office Suite, Exchange and SharePoint.
• Strong technical knowledge and experience with Citrix VDI Solution.
• Large scale PC/Mac deployments project experience as well as Mobile Device Management (MDM) for iOS and Android devices.
• Certifications in MCSE, MCDST, MCP / PMP, Prince 2 / ITIL is a great plus.
• Strong Vendor management experience across negotiation and deployment.
• Great communications skill in English and Cantonese.
• Strong interpersonal skills to work with all level of stakeholders from senior management to general staffs.

Function
Information Technology
Employment Type
Permanent
Salary Range
HK$ 35000 - 75000
Yr(s) of Exp
4
Education Required
Bachelor Degree or above
Location
Central
Post Date
2021-01-10