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Assistant IT Helpdesk Manager - IC
Client Description

Listed “blue-chip” in Hong Kong

Job Description

• Daily handle helpdesk calls, service requests and enquiries arisen from users with assistance of seconding staffs
• Assist manager to handle large scale IT projects and individual handle small-size desk-side IT projects
• Liaise with vendors to deliver services according to company standard and committed service levels
• Keep track of the service deliverables and update status to both tracking systems and users in timely matters
• Standby to receive server room facility alarms and report to vendor for problem resolution
• Install hardware and software driven from helpdesk calls and service requests
• Perform regular software patching exercise to all corporate PCs
• Report to manager for unknown or repeated IT problems

Job Requirements

• Degree holder or equivalent in Information Technology or related disciplines
• Minimum 4 years of experience in PC supports
• Able to serve as technical advisory to internal customers
• Good interpersonal skills and communication skills
• Self-motivated and good team player.
• On-shift Saturday helpdesk support standby and IT Project works in non-office hours

Information Technology
Employment Type
Salary Range
HK$ 25000 - 40000
Yr(s) of Exp
Education Required
Bachelor Degree or above
To be confirmed
Post Date