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Assistant Manager (CRM / Customer Management/Analytics) - IC
Client Description

Listed “blue-chip” in Hong Kong

Job Description

• Conduct customer analysis to provide insight support throughout the entire campaign process including pre-campaign analysis, segment recommendation and post-campaign evaluation;
• Design, develop and manage ad-hoc and regular customer reports to support CRM initiatives;
• Support ad-hoc analytical project to provide customer insight and recommendation;
• Identify and drive efficiency of regular tasks through automation and streamlining of processes;
• Manage data capture process to enrich customer data and ensure quality;
• Manage CRM platform, identify improvements and conduct UAT;
• Provide support in CRM events

Job Requirements

• University Degree in Marketing, Information System, Mathematics, computing or a related discipline;
• Practical experience in database marketing, customer segmentation and customer analysis;
• Strong analytical mind with good report writing skills, and able to transform data into actionable insights;
• Hands-on experience in SQL;
• Experienced in Microsoft Dynamics and Tableau is an absolute advantage;
• Good understanding of CRM system, Campaign management system and data warehousing;
• Strong commitment in taking new challenges and self-motivation;
• Good communication, analytical and project management skills;
• Proficiency in both English and Chinese

Function
Information Technology
Employment Type
Permanent
Salary Range
HK$ 28000 - 40000
Yr(s) of Exp
5
Education Required
Bachelor Degree or above
Location
Central
Post Date
2020-08-27