Can't find your job on the list?
Head of Customer Service (IT & Telecom) - IC
Client Description

Leading IT & Telecom solutions company

Job Description

• Lead a team to deliver quality customer service and initiate business opportunities for potential customers
• Lead Customer Service team for complaint handling and formulate solution of complaint case settlement and suggest service improvement action
• To manage and continually improve the customer service experience
• Champion the Customer Service Department and achieve the committed phone performance pledges as well as increase the customer experience level
• Monitor the performance of hotlines and to review and update the procedures for both inbound and outbound customer service teams
• Experience in formulating customer service policies, guidelines & SOPs with write-up of templates & scripts

Job Requirements

• Degree holder or above in Business Administration, Marketing or related disciplines
• Over 10 years of solid experience in consumer service including call centre with at least 8 years in managerial level
• Good interpersonal, communication and negotiation skills with a proven ability to communicate effectively and confidently at all levels
• Good command of both spoken and written English and Chinese (Putonghua)
• Proficiency in Microsoft Office including Excel, Outlook, PowerPoint and Word

Function
Information Technology
Employment Type
Permanent
Salary Range
Negotiable
Yr(s) of Exp
10
Education Required
Bachelor Degree or above
Post Date
2020-08-20