Regional IT services and solutions provider
Shift duty is required, where necessary (helpdesk operation from 08:00 to 21:00)
Responsibilities
• Provide first line helpdesk support to customers or end users (both internal and external)
• Handle and resolve customer issues in an efficient and professional manner.
• Supervise helpdesk team and ensure the daily operation is executed in line with company’s guideline and standard.
• Follow up and follow through assigned tasks and reports.
• Setup and execute operational guideline.
• Diploma or above in Science / Information Systems or related disciplines.
• Minimum 4 year experience in Helpdesk or related field, with at least 2 years in supervisor level.
• Hands-on Windows NT administration, PC hardware, software installation and troubleshooting skills is a must.
• Good command of English and Chinese.
• Good communication skills and telephone manner.
• Customer oriented with good interpersonal skills.
